We collect only what helps us respond to your project enquiry.
Decking Geelong provides a project-enquiry service for outdoor-living projects. This policy explains how we collect, use and may share project-enquiry information when you ask us to help begin an outdoor-living project conversation.
Information we collect
We may collect your project selection, suburb or postcode, contact number and any other information you choose to provide when you contact us. We may also receive technical information created when you use the website, such as device or browser data, to help operate and secure the site.
How we use and disclose it
We use information to respond to project requests, communicate with you, operate and improve the service, and protect the website. Where you provide consent, we may share relevant enquiry details with an independent provider so they can contact you about the project. We do not sell personal information for unrelated marketing.
Maps, links and service providers
The Contact page and shared footer use Google Maps, and the website may use third-party hosting, website, communications or analytics providers. Their handling of information is governed by their own terms and privacy practices. We will update this policy if our information-handling practices materially change.
Access, correction and retention
You can ask to access or correct personal information we hold about you. We take reasonable steps to protect information from misuse, loss and unauthorised access, and keep it only for as long as reasonably needed for the purpose for which it was collected, unless a longer period is required or permitted by law.
Questions and complaints
To ask a privacy question, request access or correction, or make a complaint, contact Decking Geelong at (03) 4233 6000 or write to 192 Myers St, Geelong VIC 3220. We will consider your enquiry and aim to respond within a reasonable time. You may also contact the Office of the Australian Information Commissioner if you are dissatisfied with our response.
Policy updates
We may update this policy when our collection, enquiry-routing or service-provider arrangements change. The current version and its update date will be published on this page.